Medical Customer Service Representative

Job Listing ID:

4477104

Job Title:

Medical Customer Service Representative Application Deadline:

Open Until Filled

Job Location:

Milwaukie

Date Posted:

04/21/2026

Hours Worked Per Week:

38

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Position Summary:

Provides phone customer service to members of multiple benefit plans by analyzing caller's needs and providing timely and accurate responses. Answers calls from policyholders, members, agents, providers, hospitals, pharmacists and others regarding a variety a wide variety of issues and questions related to a members health plan. These can include explaining benefits, claims processing and other details of the plan. This is a full-time WFH position. Follow the link below and complete an application for this position.

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//j.brt.mv/jb.do?reqGK=27775772& refresh=true Requirements High school diploma or equivalent. Practical knowledge of medical terminology desired. Knowledge of diagnosis and procedure coding desired. Claim processing experience or prior customer service experience or other related experience such as medical/dental office experience. Excellent oral and written communication skills. Ability to interact professionally, patiently, and courteously with customers over the phone. Good analytical, problem solving and decision-making skills. 10-key proficiency of 105 spm net on a computer numeric keypad. Type a minimum of 25 wpm net on a computer keyboard. High speed internet (cable or fiber) Must be proficient with Microsoft Office applications with the ability open and navigate multiple windows at the same time. Ability to achieve and maintain quality and quantity standards. Ability to work well under pressure in a complex and rapidly changing environment. Ability to be at work on time and daily. Maintain confidentiality and project a professional business presence. Ability to repeatedly analyze situations and communicate effectively in a fast-paced environment that includes dealing with angry people. Ability to organize and remain up to date on changing and new information. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations please direct your questions to Kristy Nehler and Danielle Baker via our humanresources@modahealth.com email.

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$18.39 to $20.58 per Hour Depending on Experience

Benefits Offered:

Medical, Dental, Vision, Vacation, Sick Leave, Life Insurance, Short-Term Disability, Retirement, Dependent Care, Education Reimbursement Job Requirements

Experience Required:

 None

Education Required:

High School Diploma/GED

Minimum Age:

18

Gender:

N/A

Employer Will Perform:

Background Check