Kai USA, the manufacturer of Kershaw Knives and Zero Tolerance Knives in Tualatin, Oregon, continues to grow and has an immediate need for a Customer Service Rep in our Warranty department.

Day Shift:

Monday - Friday 8am to 4:30pm

Pay:

$23 per hour depending on experience In this role, you'll assist customers with warranty claims, inspect returned products and parts, and help keep the warranty process moving accurately and efficiently. You'll be part of a team that takes pride in quality, customer care, and standing behind the products we make.

Essential Responsibilities & Duties Summary:

Help customers with warranty questions and claims by phone, email, mail, and walk-in interactions. Answer and process inbound customer calls in a professional and helpful manner. Open daily shipments, record package contents, and prepare items for processing Review returned products and parts to verify defects and identify possible issues

Data Entry:

Enter customer information, repair instructions, process payments Inspect knives for quality after servicing. Must be detail oriented and understand quality standards Verify, and enter data the input and output of knives received on a day to day basis Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations

Qualifications Requirements:

Education and /or Experience The qualified employee will have 1-2 years of exceptional customer service experience. Ability to work independently. Attention to detail is imperative for success. Strong organizational and prioritization skills. Capacity to read and follow directions thoroughly. The ability to see details at close range (within a few feet of the observer) and hand dexterity is needed for working with small parts Excellent written/ verbal communication as well as presentation skills at all levels Using computers and computer systems to enter data, or process information. Must have basic computer skills, including familiarity with MS Office High energy, motivated individual who thrives in a fast-paced manufacturing environment. Kai USA Ltd. is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position

Job Type:

Full-time Pay:

$23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Microsoft Office:

2 years (Preferred)

CSR:

2 years (Required) Ability to

Commute:

Tualatin, OR 97062 (Required)

Work Location:

In person