Wilsonville Toyota is looking to hire a Business Development Center Agent to drive appointments in our Service department. A BDC (Business Development Agent/Rep) Representative executes many of the business development strategies and best practices for our Toyota dealership. They serve as our communication hub, handling phone calls, emails, chats and text communication. You will directly influence customer experience and motivate customers to visit the dealership and experience our "No Bull" service department. You will also be charged with managing the customer life cycle and retention. What you will handle : Inbound leads Inbound Service dept calls,texts,chats,emails and online service scheduling requests. Daily lead follow up and appointment management - missed appointments, schedule management, recommended service follow up and campaigns. Outbound Customer engagement -follow up calls, service reminders, upgrades, win back campaigns. A BDC agent is expected to : Meet hourly and daily activity levels Hit KPI performance levels including, Activity, calls, contacts, appointments. Utilize Business Development Techniques and Best Practices. -CRM,Phone scripts,scheduling. Follow Wilsonville Toyota's Business Development process. Have a confident and professional phone manner Be motivated with a strong work ethic and goal driven. What you get from us Competitive Compensation Fast paced, fun work environment Weekly & Quarterly Bonus Opportunities Employee Recognition Programs Paid Vacation/Holidays 401K Employee discounts Excellent reputation in the community Growth and development opportunities to achieve your goals

Job Type:

Full-time Pay:

$35,000.00 - $60,000.00 per year

Work Location:

In person