Company Overview Rosch Visionary Systems, Inc. is a leading provider of allergy immunotherapy software, dedicated to designing, developing, and delivering innovative solutions across the United States and Canada. Our headquarters are located in Altoona, Pennsylvania, where we focus on advancing allergy management technology to improve patient outcomes and streamline clinical workflows. Job Overview Providing high-level technical skills for the installation, configuration, and management of our flagship immunotherapy application. Responsibilities Understand the installation and functionality of the core applications and any add-on components used by the customer Become proficient with data conversion tools and methodologies used to facilitate the onboarding of new and existing customers. Understand the installation and functionality of the various hardware used by the company's core software application to support customers effectively. Research, set up, and test technologies related to the company's core software products Field customer issues and see problems through to resolution, or hand off to proper team members Develop the ability to identify the priority of client issues and be able to ensure proper escalation of unresolved issues to provide prompt and accurate feedback to clients Ensure proper documentation and closure of all issues As your knowledge of our products and customers grows, you will also have the opportunity to: Contribute to the ongoing design and improvement of the company's core products and add-on systems through active participation in product process teams For the analyst at heart, the opportunity to help troubleshoot product defects and participate in identifying product improvements Skills Associate's degree in computer science or other related field or equivalent work experience 2+ years of technical support experience, preferably with hardware and software systems Working knowledge of MS SQL Server, building databases, backing up and restoring databases, building and executing TSQL scripts Knowledge of Windows Operating Systems, Remote Desktop Services, IIS (Internet Information Services), SSL certificates, DNS, TCPIP, and IP Routing would be a plus Ability to multi-task in a fast-paced environment Strong problem-solving skills Excellent written and verbal communication skills Passion for learning, continuous improvement, and delighting our customers Time management skills to balance multiple support issues Join our team as a Technical Applications Support Specialist to play a vital role in maintaining the integrity of our allergy software solutions while advancing your career in a fast-paced technology environment dedicated to innovation and excellence!

Pay:

$48,000.00 - $55,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you willing to receive a background check? Are you willing to get a drug test?

Education:

Associate (Required)

Experience:

technical support : 2 years (Preferred) Ability to

Commute:

Altoona, PA 16601 (Required)

Work Location:

In person