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Sun East Federal Credit Union
Member Service Representative - Aston Branch
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Member Service Representative
- Aston Branch Sun East Federal Credit Union
- 3.
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people." "Together, we will be our members' heroes, by providing outstanding customer service to our members and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.RESPONSIBILITIES
as a Member Service Representative you will provide exceptional customer service to our members; by promoting credit union products and services to improve our members' financial well-being. You always take the time to establish a rapport and listen carefully so that you are sure to recommend and cross-sell the absolute best products and services to meet their needs. You also open and close accounts, answer questions, solve problems, update member information, and process loan applications. Additionally, you step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer, while working hard to achieve individual and team sales goals by keeping up to date on all credit union products and services. You are passionate about the value that credit unions offer and enthusiastically promote our services to members, through heroic customer service.QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE
High school diploma or equivalent 3 years of prior sales, customer service, or related experience. Proficiency in basic math and computer skills, Customer service skills, Sales ability, and the ability to transition between multiple roles. Previous financial industry experience is preferred and bilingual skills a plus. Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.WORK SCHEDULE
This is a full-time position. Possible shifts are Mondays- Wednesdays from 8:30 am
- 5:00 pm, Thursdays from 8:30 am
- 6:30 pm, Fridays from 8:30 am
- 6:00 pm, and Saturdays from 8:30 am to 12:30 pm.