Customer Service Representative Gregory Packaging - 2.7 Bethlehem, PA Job Details Full-time 5 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Referral program Qualifications Customer records maintenance Computer operation Managing customer accounts Sales proposal development Food service customer order management Regulatory documents Email customer support Microsoft Outlook Expiration dates monitoring Account maintenance Phone communication Spreadsheets Client inquiry handling Sales order data entry Filing Client file management Post-sales issue resolution Accurate transaction records management Administrative experience Bidding project phase Proposal writing Records management Calendar management Food and beverage industry expertise Compliance documentation Organizational skills Contract management support tasks Order inquiry handling Phone call management Manufacturing Full Job Description Gregory Packaging, Inc.

https:

//gregorypackaginginc.com/ Proudly 100% American owned since 1922

Customer Service Representative Department :

Customer Service Shift :

8A-5

P Location :

Bethlehem, PA Reports to :

Director of Customer Service Employment Type :

Full Time Work Setting:

In-Office Pay Type:

Hourly How to

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https://gregorypackaginginc.com/careers/ About Gregory Packaging, Inc. Gregory Packaging Inc. is a highly successful, fourth-generation, family-owned, growth-oriented beverage manufacturer headquartered in Bethlehem, PA, with history dating back to 1922. What began as a seafood business evolved into fruit juice manufacturing in the 1960s, eventually giving rise to the companys flagship brand, SunCup. Today, Gregory Packaging operates in Pennsylvania, Virginia, Georgia, New Jersey, and Arizona, producing quality, all-natural beverages distributed to industries like Health Care, K-12 Care and Education, Elderly Care and Prisons across all 50 states. Benefits Summary Medical, Dental, Vision 401K Retirement Plan Life Insurance, Short Term/Long Term Disability, Critical Illness, and more 80 hours Paid Time Off annually, rollover allowed, accrued from date of hire 7 Paid Holidays Weekly Pay, Shift Premiums Referral Bonus Program, Employee Discount Program Position Summary The Customer Service Representative is the first point of contact for Gregory Packagings customers. The role handles order entry, answers questions about products and orders, and keeps customer records accurate. It works closely with Sales, Operations, and Logistics so that customer issues are resolved quickly. This entry-level role also supports the bid and proposal process. That includes preparing bid packages, gathering compliance documents, tracking deadlines, and keeping contract files organized. Its a good fit for someone who is detail-oriented, organized, and wants to grow within a manufacturing and distribution company. Essential Duties and Responsibilities Customer Service Serve as a primary point of contact for customer inquiries by phone and email. Enter and process customer orders, and give timely updates on order status. Respond to requests for product information and documentation. Document customer interactions, transactions, comments, and complaints, and keep customer records and files accurate. Work with Sales, Operations, and Logistics to resolve customer issues and complaints. Help set up new customer accounts and their documentation. Monitor customer communications and follow up promptly. Bid & Proposal Support Help prepare bid and proposal submissions. Gather the documentation required for RFPs, RFQs, and contract renewals. Maintain bid calendars and monitor submission deadlines. Help with pricing spreadsheets and product information. Prepare compliance documents, certifications, and required forms. Track bid awards and contract expiration dates. Keep bid and contract files organized in the electronic filing system. Qualifications Education & Experience College degree preferred. 12 years of administrative or customer service experience preferred. Experience with bids, proposals, or government contracts is a plus. Experience in foodservice, manufacturing, or distribution is a plus. Knowledge, Skills & Abilities Proficient in Microsoft Office, including Excel, Word, and Outlook. Knowledge of ERP and CRM software preferred. Excellent written and verbal communication skills. Strong organization, time management, and attention to detail. Able to manage multiple priorities and meet deadlines. Positive, professional, and customer-focused, and stays calm under pressure. Able to work independently and as part of a team. Handles confidential customer and pricing information with discretion. Physical Demands Prolonged periods of sitting and working at a computer. Repetitive keyboard and telephone work. Occasionally lift up to 25 pounds. How to

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https://gregorypackaginginc.com/careers/ Experience and License Requirements Administrative (optional) Customer Service (optional)