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RT
Royal Truck Repair INC
Front Desk / Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Royal Truck Repair is a busy heavy-duty truck repair facility seeking a reliable, organized, and professional Front Desk / Customer Service Representative to join our team. This role serves as the first point of contact for customers and plays a vital role in supporting daily shop operations. The ideal candidate will handle incoming phone calls, greet customers and drivers, schedule appointments, and create accurate repair orders. This position requires clear communication with technicians and management to ensure jobs move efficiently through the shop. You will also assist with invoicing, collecting payments, and maintaining accurate customer and vehicle records using QuickBooks Online and other shop systems. We are looking for someone who is detail-oriented, customer-focused, and comfortable working in a fast-paced environment. Strong communication skills, professionalism, and reliability are essential. This is a long-term opportunity for an individual seeking stability and growth with a well-established repair facility.