Towing CSR 11am-7pm Shift Rob's Towing and Hauling - 5.0 Bristol, PA Job Details Full-time $20 - $23 an hour 15 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Interpersonal skills Vehicle recovery towing Logistics High school diploma or GED Dispatching Truck towing Attention to detail Car towing Full Job Description Overview The Customer Service Representative (CSR) serves as the primary point of contact for customers requesting towing, roadside assistance, vehicle transport, and recovery services. This position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional customer service while coordinating timely and efficient dispatch of services. Responsibilities Answer incoming phone calls, emails, and customer inquiries in a professional and courteous manner Gather accurate information from customers regarding vehicle location, service needs, and emergency situations Schedule and dispatch towing and roadside assistance services to drivers and operators Monitor service calls and communicate status updates to customers Maintain accurate customer records, service logs, and dispatch information Process payments, invoices, and customer transactions as required Coordinate with tow truck operators to ensure efficient routing and timely service delivery Handle customer concerns and complaints professionally and work toward satisfactory resolutions Communicate with law enforcement agencies, municipalities, repair facilities, and insurance companies when necessary Ensure compliance with company policies, safety procedures, and industry regulations Assist with administrative duties and other tasks as assigned Qualifications High school diploma or equivalent required Previous customer service, call center, dispatching, towing, transportation, or logistics experience preferred Strong verbal and written communication skills Proficient in computer systems, data entry, and Microsoft Office applications Ability to remain calm and professional in high-pressure situations Excellent organizational and multitasking abilities Strong attention to detail and problem-solving skills

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you ever worked for a towing company? Have you worked in a fast pace environment before? Are you able to multi-task?

Work Location:

In person