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Customer Service Support
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Job Summary The Customer Service Representative supports the customer service functions of a wide variety of administrative tasks including answering phones, processing vendor and customer transactions, organizing and maintaining information, and providing general office support Principle Duties and Responsibilities Answering phones Process customer invoices Coordinate customer orders with outside vendors Issuing and maintaining sales and purchase orders in our ERP system Maintain relationships with outside vendors Support the customer service team as well as the sales team Perform routine data entry Qualifications Minimum of a high school diploma Minimum 1 to 3 years of experience in customer service or administration Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc.) Benefits currently offered to our employees: Medical insurance Health savings account with company contribution Dental insurance Vision insurance Basic and voluntary life insurance Disability insurance 401(k) plan with company match Paid vacation and holidays Stock purchase program with employee discount Educational reimbursement Wellness programs and challenges Other supplemental benefits The Company is an Equal Opportunity Employer.