A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML 9969 Full Time Hybrid Cranberry Township, Pennsylvania MSA, The Safety Company Job Description Overview Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At
MSA, SAFETY
is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role. Responsibilities The NNA Sales Channels Department is seeking an energetic individual to join our team as a Customer Master Data & Invoicing Specialist. The Customer Master Data & Invoicing Specialist plays a critical role in maintaining the accuracy, integrity, and efficiency of customer master data and invoicing processes across multiple business entities and sales organizations. This position supports a wide range of internal stakeholders and ensures that customer information and billing activities are executed with precision, timeliness, and compliance. Key Responsibilities Create and maintain customer master data across multiple systems and entities, ensuring accuracy, consistency, and compliance with internal standards. Support onboarding of new customers, including screening, setup, documentation review, and coordination with internal partners. Process, validate, and troubleshoot invoicing activities to support timely and accurate billing, including invoice corrections as well as output maintenance. Monitor data quality, identify issues, and implement corrective actions to prevent downstream impacts. Collaborate with cross‑functional teams to resolve data discrepancies and support business‑critical workflows. Assist with audits, reporting, and compliance activities related to customer data and invoicing. Perform all job duties in alignment with established policies, procedures, and internal controls.
Qualifications Education and experience required:
High school diploma or equivalent This position is available at multiple levels depending on experience:
Level I:
No experience required.
Level II:
At least 1 year of channels index or customer service related experience. Special knowledge, skills and abilities required: Strong verbal and written communication skills. Excellent computer skills. Adaptability to work with AI and technology. Strong attention to detail and commitment to data accuracy. Ability to manage multiple priorities in a fast‑paced environment. Strong analytical and problem‑solving skills. Excellent prioritization and collaboration abilities. Process improvement oriented.
Preferred:
Experience with SAP, customer master data, invoicing, or related operational processes. Familiarity with CRM platforms such as Salesforce. Proficiency with Microsoft Office tools, especially Excel. #LI-KH2 #
LI-HYBRID MSA
is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, click here. Equal Employment Opportunity Employer Affirmative Action Employer - Individuals with Disabilities/Protected Veterans How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain @msasafety.com or @talent.icims.eu. Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process. MSA has been told that there are fraudulent job posting on the internet that use the names of large corporations, including MSA, and that request personal or sensitive information from individuals who respond. Please be cautious and check any MSA job posting on this MSA Career Center to confirm it is legitimate. MSA is not responsible for any fraudulent activity that could arise from these sorts of schemes.
