A well-established company is seeking a Customer Service Representative to join its team. This role will provide professional and responsive support to existing and prospective customers through inbound phone and email communication.

Responsibilities:

Handle inbound customer inquiries via phone and email Process customer orders and system updates accurately Assist with billing questions, returns, delivery updates, and order status inquiries Process customer account changes, including address and privacy updates Research and resolve customer issues while providing a positive experience Maintain accurate records, documentation, and system information Communicate customer feedback, trends, and recurring issues to management Maintain strong knowledge of company products, systems, and processes Meet established productivity, quality, communication, and service expectations Support additional administrative and customer service needs as assigned

Qualifications:

Experience in an inbound call center environment Excellent verbal and written communication skills Strong listening and problem-solving abilities Highly organized, dependable, and detail-oriented Comfortable working in a fast-paced environment

Pay:

$15.00 - $18.00 per hour

Work Location:

In person