Customer Service Representative Caring Hands Animal Hospital Danville, PA Job Details Part-time | Full-time 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Computer operation Patient scheduling systems Teamwork Basic math Practice management software Medical scheduling High school diploma or GED Client database systems Attention to detail Computer skills Customer information system software Full Job Description Be the welcoming face our clients and their beloved pets first encounter at Caring Hands Animal Hospital. If you find joy in helping others, communicate with clarity and compassion, and want to contribute meaningfully to the well-being of animals, we invite you to apply. We are seeking a caring, organized, and professional Client Service Representative (CSR) to join our team. In this role, you will create positive first impressions, foster a welcoming environment, and support both clients and patients during their visit. Caring Hands Animal Hospital is one of the few family-owned small animal hospitals left in the area. We are located in Danville, PA. As a progressive practice, we are committed to delivering high-quality patient care and exceptional client service. Our CSRs play a vital role in that mission, serving as the communication hub of our hospital and ensuring every client feels heard and valued.

Responsibilities:

• Greet clients and their pets with a warm, friendly, and energetic welcome
• Communicate effectively in person, over the phone, and electronically
• Address client concerns with empathy and professionalism
• Provide accurate information about services and pricing
• Educate clients on preventive care and vaccines
• Handle admission and discharge of patients
• Collaborate with the veterinary team for efficient workflow
• Manage the veterinary hospital's calendar and appointment scheduling
• Process payments and maintain financial records
• Accurately update client and patient information in the practice management software system
• Organize and manage medical records
• Maintain a clean and inviting reception area

Requirements and Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Proficiency in basic computer skills to apply to the use of practice management software
• Basic math skills
• Effective interpersonal and communication skills
• Attention to detail and accuracy in organizational tasks
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Strong commitment to teamwork, collaboration, and maintaining a positive work environment
• Consistently interact with hospital staff and visitors in a professional manner
• Calm demeanor even during stress situations

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person