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Sloane Automotive Group

Service Advisor

Career Insights for Automotive Customer Service Representative

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Based on Pennsylvania data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$57,948 / year median in Pennsylvania

+12% projected growth

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Job Description

BMW of Devon, a leading luxury import automobile dealership, has an opening for a Service Advisor. We have a tremendous team in place already and we are looking to add to it. We offer a very strong, performance-based pay plan that will reward the ideal candidate accordingly! We offer highly skilled factory trained technician teams, great benefits, outstanding pay plan, and a great place to not just have a job but have a career . All interviews will be confidential. Sloane BMW of Devon is PA's #1 volume BMW Dealer! Essential Role will be helping customers understand the value of maintaining their vehicles. Must be able to provide excellent customer service and surpass all our customers demands & expectations. Job Description Day to day activities will require applicants to refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of services, parts, maintenance plans, and accessories by thoroughly understanding the product and associated service requirements. Administer new and used vehicle warranty repairs in accordance with warranty specifications. The right individual will have experience in a dealership environment , strong sales skills, and high customer satisfaction scores.
Requirements:
Two-Five years' experience as a Service Advisor in a dealership setting preferred Team player able to thrive in a fast-paced environment Strong understanding of Reynolds and Reynolds Ignite, Xtime, and Text2Drive proficiency a plus Excellent customer service skills paired with a professional attitude, appearance and demeanor
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance