Customer Service Representative

The Customer Service Representative (CSR) manages front-desk operations, including greeting customers, scheduling appointments, discussing recommended services, and coordinating communication between customers and technicians.

ABOUT US

We are a busy, highly rated, family-owned automotive repair shop dedicated to providing honest service and customer satisfaction. We foster a supportive team environment where every employee is valued. Join us and experience the difference of working with a shop that treats you like family, not a number.

BENEFITS

• Competitive hourly wage $18.00hr - $25.00hr based on experience
• 5 Day Workweeks - Monday to Friday 9:00am to 5:00pm
• 8 Paid Holidays
• 10 Days of PTO (After 90-day probation period)
• Health Insurance
• Dental & Vision Insurance
• 401K Match
• Short Term Disability
• Paid Training
• A team that wants to help you succeed
• Family owned (No Corporate hoops to jump through)
• Employee discount
• Family and friend's discount

RESPONSIBILITIES

• Greet customers in person and by phone in a professional, positive manner.
• Schedule appointments and help manage the daily workflow of the shop.
• Create and update repair orders; maintain detailed and accurate customer records.
• Explain recommended services and obtain approval for estimates.
• Communicate with technicians to provide updates on vehicle status and timelines.
• Process payments and invoices.
• Assist with customer concerns and escalate issues when necessary.
• Keep the front office clean, organized, and welcoming.

REQUIREMENTS

• High School Diploma or equivalent
• Valid driver's license
• A minimum of 1 year of experience in a customer-facing role (automotive experience is highly preferred)
• Exceptional verbal and written communication skills with a focus on active listening and clear explanation of complex issues.
• Strong organizational skills and attention to detail for accurate record-keeping and billing.
• Basic computer proficiency; familiarity with automotive shop management software (SMS) is a plus.

If you are a positive, motivated individual ready to join a winning team, please submit your resume to Rob@BucksCountyAutoCare.com . We look forward to hearing from you!

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person