JOB DESCRIPTION JOB TITLE

Customer Service Specialist GRADE:

3

STATUS:

Non-Exempt

DEPARTMENT

Retail

REPORTS TO

Retail Services Manager

SUPERVISION RECEIVED

Retail Services Manager

BASIC FUNCTION

The Customer Service Specialist performs the daily operations and performs the duties of receptionist/cashier for the office.

EXPERIENCE

A minimum of one year customer service and retail sales experience; or comparable work experience preferred.

KNOWLEDGE

Knowledge of general office practices, including basic mathematical skills and retail merchandising, basic office procedures and equipment operation, basic knowledge performing cash transactions and preparation of bank deposit.

SKILLS:

Excellent customer service and telephone skills, excellent communication skills, strong organizational, multi-tasking and PC skills, including Microsoft Office and PrintMaster.

RESPONSIBILITIES

(Essential duties are marked with asterisk.)

• 1. Perform the duties of receptionist for the office; greet and direct visitors, answer and dispatch incoming telephone calls to requested departments, que visitors into computer system and direct visitors to waiting areas, verify AAA membership.
• 2. Perform the duties of cashier for the office; responsible for processing the sale of retail merchandise, discount attraction tickets, Travel Money products, IDP's, IAP's, passport photo's, balancing of cash drawer and credit card machine and prepare deposit on a daily basis, security and maintenance of financial media.
• 3. Process the distribution of incoming and outgoing mail; USPS, DHL, UPS, FedEX, assist common carrier delivery personnel with all shipments.
• 4. Sort and process all membership mail payments.
• 5. Distribute AAA Tourbooks, Triptiks and maps to AAA members.
• 6. Update Financial Center information.
• 7. Assist with ordering retail merchandise, pricing, maintenance and placement of retail merchandise, back stock maintenance in the retail storage area and in the stockroom, assist in receiving of retail merchandise.
• 8. Ensure compliance with Anti Money Laundering and Payment Card Industry Standards.
• 9. Cross-sell all AAA products and services (AAA credit card, insurance, travel, etc.).
• 10. Attend all meeting/training classes regarding AAA products.
• 11. Retrieve voicemail messages throughout the day and return telephone calls before the close of business daily.
• 12. Maintain customer request log and member sign-ups for promotional activities.
• 13.

Actively listen and react to member inquiries and requests. 14. Perform other duties as assigned.

PHYSICAL REQUIREMENTS

Sedentary work

• Requires prolonged standing or sitting.

Exerting up to 50 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

MENTAL REQUIREMENTS

Reasoning

• Logical thinking leading to conclusion believed to be accurate. Remembering
• To recall, to retain in memory: Mathematical Ability
• Ability to perform math in an accurate, precise manner: Language Ability
• Means of expressing or communicating thought: Reading Writing Speaking Overall Language Ability Must be fluent in all aspects of the

English Language Job Type:

Part-time Expected hours: 20

• 25 per week

Benefits:

401(k) Flexible schedule Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person