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PCMSI-Professional Communications Messaging Services Inc

2nd Shift Customer Service

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Pennsylvania data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Professional Communications (PCMSI)
NOW HIRING FOR 2ND
SHIFT, Erie PA
  • Starting Wage of $15.00/hr
  • Opportunity to earn $1/hr Shift Differential Pay for hours worked 3pm-7am PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses.
Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused. PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service. We are looking for friendly, reliable, team players with:
  • 3 Professional References are required
  • Strong work ethic
  • High School Diploma or equivalent
  • Reliable transportation
  • Type 30+ WPM
  • Computer literacy
  • Polite and clear speaking voice
  • Weekend and Holiday Availability Required
  • Spelling and grammar skills
  • Punctual and reliable
Now Hiring For:
Mid-Shift:
11am-7pm, 12pm-8pm, 1pm-9pm 2nd
Shift:
2pm-10pm, 3pm-11pm, 4pm-12am
  • Part Time Shifts available as well but minimum 20 hours required Send Resume to: resume@pcmsi.
com
Job Types:
Full-time, Part-time Pay:
$15.00 - $16.00 per hour Expected hours: No less than 20.0 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Application Question(s): Are you available to work Weekends and Holidays? Do you have Reliable Transportation?
Education:
High school or equivalent (Preferred) Shift availability: Night Shift (Preferred) Ability to
Commute:
Erie, PA 16507 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance