Overview Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that helps our clients navigate their needs with confidence! In this role, you will be the first point of contact for customers, providing exceptional support through various communication channels. Your enthusiasm and organizational skills will ensure every interaction is positive, productive, and memorable. This paid position offers an exciting opportunity to develop your office management and customer service expertise in a fast-paced environment. Duties Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring clear and effective communication. Assist clients with inquiries, product information, and service requests via phone, email, or in person. Maintain accurate records of customer interactions using productivity software such as Microsoft Office, spreadsheets, and data entry tools. Manage appointment scheduling and calendar organization to optimize office efficiency. Support administrative tasks including document proofreading, word processing, filing, and clerical data entry to keep operations running smoothly. Use technical proficiency in computer literacy to troubleshoot basic issues and assist clients or team members as needed. Collaborate with team members to improve office management processes and enhance overall customer support quality. Experience Proven experience in customer service or front desk roles within an office environment. Strong computer skills including proficiency in Microsoft Office (Word, Excel), spreadsheets, and productivity software. Familiarity with QuickBooks or similar accounting software is a plus. Excellent phone etiquette and communication skills—bilingual abilities are highly desirable for serving diverse client needs. Demonstrated organizational skills with the ability to multitask efficiently while managing time effectively. Previous clerical experience involving data entry, proofreading, and document management is preferred. Experience with office management tasks such as calendar management, personal assistant duties, or administrative support enhances your fit for this role. Embark on a rewarding career where your skills make a real difference! We're dedicated to fostering a supportive environment that values your growth while providing comprehensive training to excel in customer support and office administration.

Pay:

$60,000.00 - $62,000.00 per year

Benefits:

401(k) Dental insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person