Monarch Veterinary Hospital is seeking a professional and personable Customer Service Representative to join our growing veterinary hospital. Both full-time and part-time schedules are available. This position serves as the primary point of contact for clients and plays a key role in ensuring a positive experience from check-in through checkout. ## Responsibilities

• Greet clients and patients in a courteous and professional manner
• Schedule and confirm appointments
• Answer and direct phone calls, emails, and messages in a timely manner
• Process client check-in and checkout, including payment processing and invoicing
• Maintain and update client and patient records with accuracy
• Communicate clearly with clients regarding services, pricing, and follow-up care
• Provide administrative support to the veterinary team as needed
• Maintain a clean and organized front office and reception area ## Qualifications
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficiency with computer systems and multi-line phone systems
• Ability to work effectively within a multidisciplinary clinical team
• Prior customer service or veterinary front-desk experience preferred; candidates without direct experience will be considered and trained
• Compensation and Benefits
• Competitive pay commensurate with experience
• Flexible full-time or part-time scheduling
• Paid time off (for full-time team members)
• On-the-job training and professional development opportunities Employee discount on pet care services Additional benefits including health care, continuing education, and more to come as the hospital grows.

(for full-time team members) Application Instructions Qualified candidates are invited to submit a resume and cover letter to monarchvethosp@gmail.com. Applications will be reviewed on a rolling basis.

• Monarch Veterinary Hospital is an equal opportunity employer.

Pay:

$17.50

• $20.00 per hour Expected hours: 20.0
• 35.

0 per week

Benefits:

Employee discount Health insurance Paid time off Professional development assistance Uniform allowance

Work Location:

In person