Build Relationships. Grow Your Career. Be Part of Something Great! Greenawalt Roofing Company has been helping homeowners and businesses protect what matters most for more than 20 years. With a strong reputation for quality roofing and exterior services, we're proud of the work we do, and even prouder of the people who make it happen. We're growing our team and looking for a Customer Service Representative who enjoys working with people, solving problems, staying organized, and making sure customers feel taken care of every step of the way. If you're looking for more than just a job and want the opportunity to grow your skills, build a career, and become part of a stable, established company, this could be a great fit for you! What You'll Do As a Customer Relations Representative, you'll be an important part of the customer experience and a key connection between our customers and our team. You'll help keep projects moving, questions answered, and customers informed.

Your day-to-day responsibilities will include:

Handle inbound and outbound customer calls with professionalism, energy, and a friendly attitude. Answer customer questions and provide timely updates on their projects. Keep customer information, project details, and communications accurate and up to date in our CRM and communication systems. Create positive customer interactions where people feel heard, valued, and well taken care of. Work closely with team members to understand customer needs and find effective solutions. Stay one step ahead by proactively communicating with customers throughout their project. Complete clerical and administrative tasks as needed. Follow up with customers after projects are completed to make sure they're satisfied with their experience. Provide backup support for our front desk coordinator and assist with incoming calls. What We're Looking For You don't have to know everything on day one. We're looking for someone who is reliable, motivated, personable, and ready to learn and grow. A team-first attitude and a willingness to jump in and help. Customer service experience or experience in a related field preferred. Strong communication and interpersonal skills. Excellent phone etiquette and the ability to connect comfortably with customers. Strong computer and technology skills. Accurate data entry and organizational skills. The ability to manage multiple tasks and stay organized. A proactive, problem solving mindset. The ability to work independently while also being a great team player. A genuine interest in helping people and providing an exceptional customer experience. Why Join Greenawalt Roofing Company? We believe in building for the long term and that includes our employees. With more than 20 years of experience and continued growth, Greenawalt Roofing Company offers the opportunity to join an established, stable company where you can learn, develop new skills, take on additional responsibilities, and grow your career over time. If you are someone who wants to come to work each day, make a difference, work with a great team, and have a path to grow, please apply!

Pay:

$19.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

CRM software: 2 years (Preferred)

Clerical/Administrative:

2 years (Preferred) Customer service: 2 years (Required) Phone etiquette: 2 years (Required)

Work Location:

In person