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RH
Robert Half
Call Center Agent
Career Insights for Call Center Representative
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Scorecard
Based on Pennsylvania data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$38,142 / year median in Pennsylvania
-12% projected decline
Job Description
Our client is seeking a motivated and outgoing Call Center Agent to join their expanding team in Lemoyne, PA. This is a great opportunity for someone who enjoys building relationships, making outbound calls, and contributing to business growth. If you're driven, confident on the phone, and thrive in a fast-paced environment, we'd love to hear from you!
ResponsibilitiesMake a high volume of outbound telemarketing and cold calls to prospective customers.
Engage potential clients and introduce products and services.
Qualify leads and identify sales opportunities.
Schedule appointments and generate interest for the sales team.
Maintain accurate customer records and call notes.
Meet or exceed daily and weekly call activity goals.
Handle objections professionally and confidently.
Deliver exceptional customer service during every interaction.
ResponsibilitiesMake a high volume of outbound telemarketing and cold calls to prospective customers.
Engage potential clients and introduce products and services.
Qualify leads and identify sales opportunities.
Schedule appointments and generate interest for the sales team.
Maintain accurate customer records and call notes.
Meet or exceed daily and weekly call activity goals.
Handle objections professionally and confidently.
Deliver exceptional customer service during every interaction.