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Leaps & Bounds Plumbing, Heating and Air

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Pennsylvania data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Benefits:
401(k) Health insurance Paid time off Leaps & Bounds Plumbing, Heating and Air - Lemoyne, PA Are you friendly, organized, and ready to help customers feel taken care of? Leaps & Bounds Plumbing, Heating and Air is a fast-growing, family-owned HVAC company serving Lemoyne, Camp Hill, Harrisburg, and surrounding areas. We're looking for a Customer Service Representative (CSR) to join our office team full-time and be the welcoming voice of our company.
Position Details:
Hours:
Monday-Friday, 8:00 AM - 5:00
PM Location:
Lemoyne, PA Type:
Full-time, in-office
Responsibilities:
Answer incoming calls and schedule appointments for HVAC service and installations Provide exceptional customer support and follow up on service requests Assist with dispatching technicians and updating schedules Process customer information and maintain accurate records Support the office team with administrative tasks
Qualifications:
Strong communication and customer service skills Organized, detail-oriented, and able to multitask Basic computer skills (experience with scheduling software is a plus) Previous customer service or office experience preferred Positive attitude and team-player mentality
Why Work With Us:
Competitive pay with opportunities for growth Supportive, family-oriented team environment Be part of a growing local company making a big impact Paid time off and other benefits (discussed at interview) Apply today and join a team that takes pride in delivering comfort and reliability to our customers!

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance