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Overhead Door Corporation

Customer Care Representative

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Job Description

Create your legacy with us! For over 100 years, the Overhead Door™ brand has led the industry. We are seeking a motivated and detail-oriented professional to provide excellent service to our customers. Be a part of our team!
    Customer Engagement:
    Able to Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person
    • 2-4 years prior experience required, industry experience preferred.
    • High School Diploma or equivalent required.
    Customer Engagement:
    Able to Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person
    • 2-4 years prior experience required, industry experience preferred.
    • High School Diploma or equivalent required. You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.
    • Reviews and determines final disposition of returns and allowances and labor claim requests.
    • Quotes prices for special doors and coordinates special product orders with plant personnel.
    • Maintains relationships with source plants and vendors for accurate pricing and applications.
    • Supports on-boarding of new customers.
    • Understanding of Returns and Allowances. You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.
    • Reviews and determines final disposition of returns and allowances and labor claim requests.
    • Quotes prices for special doors and coordinates special product orders with plant personnel.
    • Maintains relationships with source plants and vendors for accurate pricing and applications.
    • Supports on-boarding of new customers.
    • Understanding of Returns and Allowances.