Job Overview:

Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. It's a big job, and we value feedback from our customer service team to make sure the company is operating efficiently and that homeowners are happy with our work. Here are a few benefits of choosing to work for

Looking Up Garage Doors:

• Paid training
• Bonuses based on performance
• Tech tools to help you do your job efficiently
• Health insurance
• Paid Time Off To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills.

You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

Responsibilities:

(This list may not include all the duties assigned)

• Go the extra mile to help homeowners and potential customers
• Manage large amounts of incoming phone calls and outbound return calls
• Use software, like our ServiceTitan CRM, to record interactions with homeowners
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow communication procedures, guidelines, and policies.

Basic Position Requirements:

• Proven sales and customer support experience
• Strong phone, active listening and overall communication skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person