About the Position We are looking for a dependable, friendly, and organized Customer Service Representative to join our auto glass repair and replacement team. The CSR is often the first point of contact for our customers and plays an important role in providing a professional, helpful experience from the initial phone call through completion of the repair. The ideal candidate is comfortable talking with customers, working on a computer, managing multiple tasks, and staying organized in a busy shop environment. Automotive or auto glass experience is helpful but not required . We are willing to train the right person. Responsibilities Answer incoming phone calls and assist customers in a friendly and professional manner Schedule auto glass repairs and replacements Obtain customer and vehicle information accurately Provide customers with pricing, appointment information, and repair expectations Communicate with customers regarding appointment changes, delays, and completed work Work with insurance companies and assist customers with insurance claims when applicable Verify insurance information and coverage Enter customer, vehicle, and job information into computer systems Prepare work orders and maintain accurate customer records Process payments and provide receipts Coordinate daily schedules with technicians and shop personnel Follow up with customers regarding appointments and completed repairs Address customer questions and concerns and resolve issues professionally Assist with general office duties as needed Maintain a clean, organized, and professional front-office environment Other duties as needed to support the operation of the business Qualifications Previous customer service or office experience preferred Automotive, auto glass, insurance, or repair-shop experience is a plus Excellent verbal and written communication skills Friendly and professional attitude Strong attention to detail and accuracy Comfortable using computers, email, and basic office software Ability to multitask and prioritize in a busy environment Dependable, punctual, and reliable Ability to work effectively as part of a team Professional appearance and positive attitude Must be able to learn company software and procedures What We Offer $18-$20/hour , depending on experience Full-time, stable employment Paid training Opportunity for advancement Friendly team-oriented work environment Paid time off [Health/Dental/Vision benefits, if applicable] [401(k) or retirement plan, if applicable] [Paid holidays, if applicable] The Ideal Candidate We're looking for someone who genuinely enjoys helping people and takes pride in providing excellent customer service. You should be comfortable answering a busy phone, keeping track of multiple appointments, solving problems, and communicating with customers and technicians throughout the day. Auto glass experience is not necessary—we can teach you the glass business. What matters most is reliability, a positive attitude, good communication skills, and a willingness to learn. To apply, please submit your resume and a brief description of your customer service experience.

Pay:

$16.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person