Looking for a career where you can make a difference while developing valuable professional skills? At PennCore Solutions, we're proud to partner with Verizon to deliver exceptional wireless solutions and customer experiences to the Scranton community. As a Customer Support Representative, you'll be the trusted resource local customers rely on to answer questions, provide personalized recommendations, and ensure a smooth, positive experience from start to finish. This is an excellent opportunity for motivated individuals in the Scranton area looking to launch their careers in customer support, sales, and account management. We provide comprehensive paid training, ongoing mentorship, and a collaborative environment where hard work is recognized and career growth is encouraged.

Core Responsibilities of Our Customer Support Representative:

Assist customers with Verizon products, services, and current promotions while delivering a friendly and professional customer experience. Recommend wireless plans, devices, and service solutions based on each customer's unique needs and preferences. Support account enrollments, activations, upgrades, and account maintenance with accuracy and attention to detail. Answer customer questions, resolve concerns, and provide clear information about Verizon products and services. Maintain accurate customer records, complete required documentation, and ensure account information is up to date. Participate in ongoing training to strengthen your product knowledge, customer service skills, and professional development. Qualifications We Look for in a

Customer Support Representative:

Excellent verbal communication and active listening skills Enjoys solving problems and finding the right fit for each customer Upbeat, can-do attitude that comes through in every interaction Thrives under pressure and juggles multiple priorities without missing a beat Collaborative by nature, with genuine enthusiasm for growth and learning Background in retail, hospitality, or sales is helpful but not a dealbreaker High school diploma or equivalent required What You'll Receive as a

Customer Support Representative:

Comprehensive paid training from experienced professionals. Clear opportunities for career advancement and internal promotion. Leadership development and ongoing coaching. Supportive, collaborative, and team-oriented workplace. Performance-based recognition and advancement opportunities. Full-time, in-person position with consistent scheduling. If you're ready to build a rewarding career with a growing company and represent one of the nation's leading wireless providers right here in Scranton, we'd love to hear from you. Apply today and start your career with PennCore Solutions!

Pay:

$4,500.00 - $5,500.00 per month

Benefits:

Employee assistance program Employee discount Professional development assistance Referral program

Work Location:

In person