Customer Service Representative /Administrative Assistant (FT or PT) Berks County Insurance Group, Inc. Mount Penn, PA Job Details Part-time | Full-time $16 - $20 an hour 12 hours ago Benefits Paid holidays Health insurance 401(k) Paid time off 401(k) matching Opportunities for advancement Flexible schedule Qualifications Teamwork Interpersonal skills Property & Casualty License Attention to detail Insurance sales Full Job Description At Berks County Insurance Group, Inc., we're committed to delivering exceptional insurance solutions and customer care. As a trusted agency, we focus on building strong relationships with our clients while offering a dynamic and supportive team environment. We're growing and seeking a motivated Inside Insurance Agent / Customer Service Representative to join our team! We are looking for a personable, detail-oriented, and proactive professional to assist new and existing clients with their insurance needs. This role combines service and account management , offering a unique opportunity to help individuals protect what matters most to them.

Key Responsibilities:

Respond to inbound inquiries via phone, email, or agency text. Assist clients with policy changes, billing questions, and general customer service. Process new policies, endorsements, renewals, and cancellations accurately and efficiently (on behalf of our licensed agents) Identify cross-selling opportunities and work on marketing projects Maintain strong relationships with clients by delivering excellent service and timely follow-ups Stay current with industry trends, carrier guidelines, and product offerings Support the agency's growth by meeting service goals

Qualifications:

Active Property & Casualty Insurance License (or willing to obtain) preferred Prior experience in insurance, sales, or customer service preferred Excellent verbal and written communication skills (Bilingual Preferred) Strong organizational and multitasking abilities Proficient in using Agency Management Systems, and standard MS Office tools Positive attitude, dependable work ethic, and a customer-first mindset

What We Offer:

Competitive hourly base + incentive pay Paid time off and holidays (if full time) 401k with Employer matching Opportunities for professional growth and advancement Supportive, team-oriented environment Ongoing training and licensing support How to

Apply:

Submit your resume and a brief cover letter outlining your experience and why you'd be a great fit for the role. We look forward to connecting with you!

Please submit to:

Job Types:

Full-time, Part-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Paid time off Application Question(s): How many hours per week are you interested in working?

Experience:

Insurance Agency:

1 year (Preferred)

Language:

Spanish (Preferred)

License/Certification:

Property & Casualty License (Preferred) Ability to

Commute:

Mount Penn, PA 19606 (Required)

Work Location:

In person