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C
Carvana
Customer Service Delivery Advocate - 4 Day Work Week!
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana
- the fastest-growing used automotive retailer in U.
Location Requirement:
This position will be based out of our Inspection Center in New Stanton, PA (Zip Code 15672) .Shift Requirement:
The hours for this position are from 7am- 5pm, 9am
- 7pm, or 11am
- 9pm.
Pay Range:
$18- 21.
Starting Pay:
$18/hr At 3Months:
$19/hr At 6Months:
$19.75/hr In your first year, you can progress from $18/hr to $21.25/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a one time $1 increase in their first 90 days, and an additional $0.75 increase in their pay every 90 days thereafter. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits +Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:Compensation:
Competitive, Performance-Based CompensationPLUS 401
(k) with Carvana match, opportunity for overtime during busy seasonsFast Track Advancement Opportunities:
Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.Health & Wellness:
100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.Time Off & Work-Life Balance:
Generous paid time off (13 days for the first year, increases to 20 days thereafter)Education Support:
We support you depending on where you are at in your education journey- if you are looking to pursue a bachelor's degree, we offer tuition reimbursement.
Equity:
Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!Professional Development:
Extensive internal growth and professional development opportunities And more! About theRole:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry- a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!