A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Our client, a dynamic organization in the medical manufacturing, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service department supporting the internal team and external customers. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude which will align successfully in the organization.
Job Title:
Customer Service Representative Location:
Northampton, PA Pay Range:
$17.50
Shift:
8am - 4:30pm, Monday through Friday (some flexibility) What's the Job? Serve as a primary point of contact for customer inquiries via phone and email, ensuring timely and professional responses. Verify order details and customer information before processing and sending order confirmations. Accurately enter customer purchase orders into the company system and validate information for order processing. Coordinate with the Shipping Department on complex orders, including multiple packages or heavy shipments, communicating with customers as needed. Review and resolve pending price discrepancies and process order changes or cancellations efficiently. What's Needed? High School Diploma or GED required. Minimum of one (1) year of customer service experience. Proficiency with computer systems and general business software. Strong problem-solving and critical-thinking skills. Excellent verbal and written communication skills. What's in it for me? Opportunity to work with a supportive and collaborative team. Engage in a role that values attention to detail and customer satisfaction. Gain experience in a fast-paced, growing organization. Work in a stable environment with consistent hours. Be part of a company that values diversity and inclusion. Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis and Talent Solutions. Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals. In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (
NYSE:
MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.
