Customer Service Accounts Representative

Job Overview Global Packaging, Inc, is a Global leader in the field of Flexographic Printing for the private label and branded markets of diapers, sanitary products, towel, tissue and napkins as well as frozen food packaging and baked goods. The Global Packaging team is dedicated to the continuous building of a diverse community, where each employee feels valued for their contributions coupled with the perspectives they bring. Our goal is to identify a motivated and client-oriented Account Manager to join our dynamic sales team. The selected candidate will act as the principal point of contact between internal teams and external clients, fostering strong client relationships and supporting revenue growth strategies. This role involves collaboration with senior account managers and offers the opportunity to acquire valuable experience by developing a comprehensive understanding of the company's operational farmwork, the manufacturing internal and external processes, and sales executions. Candidates with demonstrated strong communication and attention to detail, with the ability to confidently interact with and support stakeholders at all levels of the organization, are encouraged to apply. Responsibilities Serve as the primary contact for designated accounts and provide secondary support for all other existing accounts. Accurately enter product and order data into the GPI system for assigned accounts, including specifications, production instructions, attachments, sample needs, pricing, and order updates. Coordinate all aspects of New Items and Production runs with customers, prepress suppliers, art houses, and Global Packaging, covering proofing, specifications, color matching, press approvals, guidelines, quotes, and samples. Maintain accurate, up-to-date pricing for assigned accounts within the operating system by coordinating price updates with internal stakeholders, communicating changes to customers as required, and verifying successful system implementation Review production schedules for forthcoming operations, prioritize production orders, and communicate clearly and efficiently with all relevant department leads or supervisors regarding order status, updates, issues, and changes. Initiate the customer complaint process promptly when quality concerns are identified and respond to the customer upon completion of the Root Cause and Corrective/Preventive Action investigation. Ensure that all information is accurately maintained within the GPI incident system. Exhibit strong presentation skills, with the ability to engage audiences in one-one-one or group settings across internal and external audiences. Qualifications Proven experience in B2B sales, account management, or technology sales with a track record of meeting or exceeding targets. Requires excellent technical proficiency and demonstrated success working collaboratively in a team environment. Proficiency knowledge of Microsoft Office (excel, word, outlook), and all proprietary company software related to the position Possess the ability to effectively communicate across teams and external stakeholders through clear written and verbal commination.

Excellent mathematical skills:

ability to compute rate, ratio, and percent and to draw and interpret bar graphs a plus. Capable of analyzing and interpreting quality and production data. Leadership qualities that inspire teamwork and drive results within a fast-paced environment.

Education:

Degree in Marketing, Sales, or Business is desirable, however equivalent experience will be considered in lieu of a degree. Join us as an Account Manager and become a vital part of a vibrant team dedicated to delivering impactful solutions while advancing your career in a lively, supportive environment.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person