Find Jobs
Find Jobs Near You – Available Work in Your Location
Client Relationship & Order Specialist
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Client Relationship & Order Specialist at Kevins Worldwide Client Relationship & Order Specialist at Kevins Worldwide in Olyphant, Pennsylvania Posted in 1 day ago.
Type:
full-time
Location:
Scranton, PA (100% On-Site)
Position Type:
Full-Time Expected Earnings:
$55,000 - $65,000 first-year guarantee (Top performers earn $100,000+)
Experience Level:
1-3 years of sales, customer service, account management, or retail/hospitality leadership
About Us:
Kevins Worldwide® is a premier provider in the promotional products industry, helping corporate clients bring their brands to life through custom merchandise. We are seeking a highly organized, client-focused Client Relationship & Order Specialist to join our team on-site in Scranton. If you excel at building deep client trust, managing fast-moving parts, and want a role where your attention to detail directly increases your paycheck, we want to talk to you. No promotional products experience required. Why Join Us? (The Perks):
•
Guaranteed Income:
$55,000 - $65,000 guaranteed first-year earnings while you learn the industry.
•
Uncapped Upside:
Our current top performers earn $100,000+ annually.
•
Stable Schedule:
Regular business hours 8:30 AM - 5:00 PM, Monday-Friday with no weekends.
•
Local Impact:
Work alongside a driven, collaborative team right here in Northeast PA.
• Medical, Dental and Vision Plans, PTO, Paid Holidays, 401k with Company Match What You'll Do (Responsibilities):
•
Consultative Account Management:
Serve as the trusted advisor for incoming and existing B2B clients, helping them select, customize, and strategize their branded merchandise.
•
End-to-End Project Ownership:
Own the client journey from initial concept to final delivery.
•
Maximize Account Value:
Uncover new revenue opportunities within your active client base by introducing fresh, creative product solutions.
•
Flawless Order Execution:
Maintain absolute accuracy on order tracking, pricing, and shipping logistics to ensure seamless, on-time client deliveries. What We're Looking For (Requirements):
• 1-3
Years of Sales or Service Experience:
Background in account management, consultative sales, real estate, hospitality management, or high-end retail.
•
Relationship-Driven Mindset:
Exceptional communication skills with the ability to turn a transactional order into a long-term business partnership.
• Elite Attention to
Detail:
Because custom branding requires exact precision, you must be a naturally organized person who catches minor data or design discrepancies easily.
•
Problem-Solving Agility:
Ability to gracefully manage tight client deadlines and troubleshoot shipping or manufacturing variables on the fly.
•
On-Site Commitment:
Ability to work reliably on-site daily at our Scranton office. If you're looking for a position where you can develop professionally, build lasting business relationships, and have your income reflect your performance, we'd like to meet you.