Customer Care & Office Administrator Glick Exteriors - Parkesburg, PA $18-$20/Hour | Up to $5,000 Sign-On Bonus | Benefits | Full-Time, In-Office Are You the Person Who Keeps Everything — and Everyone — Organized? The phone is ringing. A customer needs an answer. An appointment needs to be scheduled. Someone needs a document. A completed project needs to be closed out, and there are three other things that somehow all became important at the exact same time. And you're the person who can keep all of it moving. Glick Exteriors is looking for a Customer Care & Office Administrator to become an important part of our team. This is a hybrid customer service and administrative position for someone who genuinely likes helping people but also loves the satisfaction of having the details right, the records organized, and the office running smoothly. If you're friendly, organized, detail-oriented and capable of juggling several priorities without letting things fall through the cracks, we'd like to meet you. Compensation & Benefits $18-$20/hour , based on experience Up to $5,000 sign-on bonus Full-time, year-round position Paid Time Off beginning to accrue after 120 days Paid holidays after 120 days

SIMPLE IRA

available after 120 days Monthly health insurance premium reimbursement for employee coverage after 120 days Established company with opportunities to learn and grow Monday-Friday, in-office position About the $5,000 Sign-On Bonus After successfully completing your first 120 days, you'll become eligible to receive your sign-on bonus in $1,000 monthly installments, up to $5,000 total. Employees must remain actively employed with Glick Exteriors to receive each installment. What You'll Be Doing You'll be one of the people helping connect our customers, sales team and office operations. On the customer side, you'll: Answer incoming calls and help customers with questions and appointment requests Respond to incoming leads and inquiries — no cold calling Schedule, confirm and coordinate appointments Send reminders and follow-up communications Communicate with customers by phone, email and text Keep customer information and CRM notes accurate and up to date Help make sure every customer receives friendly, professional service You'll also play an important role behind the scenes by: Maintaining accurate company and project records Entering and organizing information within company software Assisting with job costing for completed projects Reviewing labor, material, subcontractor and other project costs Helping identify discrepancies in completed job costs Organizing customer files, invoices, permits, contracts and other documents Preparing reports related to completed projects and company operations Supporting management and the team with administrative tasks and special projects The original role is specifically designed to bridge customer care and administrative operations, including customer communication, scheduling, documentation, job costing and reporting. Who We're Looking For You don't have to come from the exterior remodeling industry. We'd much rather find someone who is smart, dependable, organized and good with people and teach them the parts of our business they don't know. You'll probably do well here if you: Have previous customer service, office administration, scheduling or similar experience Communicate confidently and professionally Actually enjoy talking with customers Are highly organized and detail-oriented Can manage several priorities at once Notice when numbers or information don't look right Are comfortable with Microsoft Office, including Word, Excel and Outlook Can learn CRM and company software Work well independently without needing constant supervision Understand the importance of confidentiality Bring a positive attitude and strong work ethic to the office Experience with construction, CRM systems, job costing or construction-management software would be a plus, but isn't required. Why Glick Exteriors? We're looking for more than someone to answer a phone or enter information into a computer. This person matters. You're often one of the first people a customer interacts with and one of the people helping make sure everything behind the scenes stays organized after the sale. A great Customer Care & Office Administrator makes life easier for the customer, the sales team, management and everyone else in the office. And that's exactly what we're looking for. If you're the person people depend on because you remember the details, follow through on what you say, and somehow keep everything organized , we want to hear from you. Apply today and come grow with Glick Exteriors.

Pay:

From $18.00 per hour Expected hours: 38.0 - 42.0 per week

Benefits:

Health insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person