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N3 Oceanic, Inc (Res-Q)
Call Center - Customer Service Rep - Order Entry Part Time/Full Time Evening Weekend
Entry-Level JobVerifiedNo experience needed
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Based on Pennsylvania data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$38,142 / year median in Pennsylvania
-12% projected decline
Job Description
Pay is hourly with a monthly commission on individual sales. Customer Service agents are eligible to earn commission after completion of training. Additional various sales incentives occur as well. The hours of the position will include Saturday and Sunday 8am to 5pm and select evenings during the week once training is complete. This is an in office position in our facility in
Pennsburg PA Our Company:
N3 Oceanic, Inc. has been manufacturing the Res-Q brand of natural health supplements to promote heart health and overall physical wellness for over 35 years. Our superior supplements, unsurpassed in potency and purity, have helped millions of customers feel their best. Located in Pennsburg Pennsylvania, we are proud to be a family-owned company.Description:
The part-time Res-Q Customer Service agent handles inbound & outbound telecommunications to service customers, perform order entry, drive sales, answer questions and inquiries, troubleshoot problems, provide information and handle concerns regarding products or services.Skills and Qualifications:
Strong Customer Focus, Sales Acumen, Customer Service, Communication; Verbal and Written, Listening, Phone Etiquette, Sales, Relationship Building, basic knowledge of Microsoft Applications (MS Word, MS Excel, MS Outlook) Typing, Internet Proficiency, ability to speak with customer and use computer at the same time.Requirements:
High-energy, professional, enjoys working in a team environment, good organization skills, language and customer service skills, understanding of company services and products, the ability to follow processes and procedures from beginning to end within established timelines, ability to multi-task, proficient in relevant computer applications and call center systems, knowledge of sales principles and methods. Adaptable to change and shifting priorities/duties to meet business growth and needs. All applicants must be able to successfully pass a background test.Job Duties:
- Maintain availability to answer incoming call volume to properly service our customers.
- Educates the customer on our products and promotions.
- Process customer orders accurately and efficiently while following our security procedures.
- Handle any customer service inquiries or complaints that arise (Returns, Product issues, Order ETA, etc.) within prescribed guidelines to the customer's satisfaction.
- Drive sales by building relationships with customers. This includes, but not limited to, scheduling callbacks, following up on customer orders to ensure satisfaction, anticipating customer's needs with proactive contact. etc.
- Recording details of comments, inquiries, complaints, and actions taken. Upselling & cross Selling on product sales (Inbound & Outbound contacts).
- Additional duties as assigned.