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Client Advocate- Construction
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Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
- Description
- The Company
- Willis Towers Watson (
NASDAQ:
WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 49,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas, the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson.https:
//www.wtwco.com/en-us The Client Advocate is responsible for maintaining client relationships. The CA role has a strong connection the client's business and a fundamental understanding of its industry. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products and solutions with existing clients. Client Advocates assist in responding to RFPs, oral presentation and help make the pitch. Participation in RFPs may be required on some accounts. As a Client Advocate you should be comfortable with developing innovative solutions The Client Advocate will be responsible for Specialty Accounts on a National basis. It is expected that the Client Advocate have relationships with Insurers and may be asked to assist with the placement of accounts. The Client Advocate will be required to work with the Head of Client Advocacy on training needs, KPIs, turnaround time, quality and adoption metrics, regulatory and compliance issues among other operational responsibilities.- Qualifications
- The Requirements
- + 8+ years of commercial Property & Casualty experience in a client-facing role, with construction industry experience strongly preferred, or demonstrated ability to perform the role's responsibilities.
Note:
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity- This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
- Compensation and Benefits
- Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation.
- Compensation
- The base salary compensation range being offered for this role is $175,000 - $220,000 USD base per year. This role is also eligible for an annual short-term incentive bonus.
- Company Benefits
- WTW provides a competitive benefit package which includes the following (eligibility requirements apply): +
Health and Welfare Benefits:
- Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) +
Leave Benefits:
- Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) +
Retirement Benefits:
- Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution.
- EOE, including disability/vets