Atender y gestionar de manera oportuna, empática y eficiente las consultas, solicitudes y reclamos de los clientes a través de los canales institucionales
Recepcionar, registrar y dar respuesta oportuna a los requerimientos, dudas o reclamaciones de los clientes por los canales habilitados
Brindar información detallada y precisa sobre los servicios
Gestionar PQRS (Peticiones, Quejas, Reclamos y Sugerencias)
Realizar intermediación en la entrega de información a usuarios.

Conocimientos y/o requisitos

Dominio básico o intermedio de Microsoft Office (Word, Excel) y herramientas de Google (Drive, Gmail, Docs)
Experiencia en atención telefónica (etiqueta telefónica), canales digitales (WhatsApp Business, correo institucional, redes sociales) o atención presencial.

Salario:

$1.750.905 + auxilio de transporte $ 249.095 + prestaciones de ley.

Horarios:

lunes a viernes de 8:00 a.m.

5:00 p.m. Sábados de 8:00 a.m.
12:00 m.

Tipo de contrato: fijo.

Lugar de trabajo: Bello. Proceso de Selección El proceso de selección se realiza a través de Magneto

plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación.

Para postular solo necesitas:

1. Postular a la oferta 2. Revisar tu email 3. Ingresar a Magneto y contestar las preguntas y/o pruebas solicitadas Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Magneto) para seguir a la etapa presencial. Sobre Nosotros El Servicio de Empleo operado por Comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. Las vacantes publicadas por el Servicio de Empleo Comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en Medellín y Antioquia. 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