Position Summary:

Member Advocate - Retail provides exceptional member service experiences while handling member requests related to Credit Union product and services. Maintain and deepen existing member account relationships through cross-selling and referring Diamond's products and services at all member touch points.

Supervisory Responsibilities:

No direct reports.

Work Location:

Assigned Branch location.\nAbility to travel between branch locations when needed.

Essential Functions:

Effectively manage member inquiries, questions, complaints, and conflicts pertaining to their accounts.\nSupport branch development initiatives, execute assigned branch development tactics and meet individual goals.\nMaintain and deepen current account relationships through cross selling; ability to understand how to present features, the corresponding benefits, and the value our products and services can provide to members with differing needs.\nDemonstrate an excellence in service; the ability to meet and exceed members' expectations, as well as providing the 'wow' member experience.\nRequirements Required Skills /

Abilities:

Demonstrated dedication to positive, member-focused service.\nGood interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.\nAbility to work through member situations and provide effective and accurate resolutions.\nGood organizational skills and attention to detail.\nGood technical skills and ability to work with multiple systems.\nAbility to be available at 8:30am M-F.\nAvailable to work until 5:15pm M-W, and on a rotation basis 7:15pm Th, 6:15pm Fri.\nAbility to travel between branches. Education /

Experience:

High School diploma or equivalent.\nTwo plus years of customer service experience, preferably within a financial institution. Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). 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