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Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Service Specialist at AMMEGA Customer Service Specialist at AMMEGA in Reading, Pennsylvania Posted in about 14 hours ago.
Type:
full-time a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination. Key Responsibilities Process customer quote requests and purchase orders. Convert quotes into sales orders. Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries. Provide customers with product information and transaction support. Maintain knowledge of products, pricing, policies, and procedures. Build strong customer relationships to increase loyalty and repeat business. Meet departmental KPIs and performance targets. Handle returns (RGAs), credits, and customer complaints. Support additional projects and responsibilities as assigned. Required Qualifications 2+ years of B2B customer service experience or a college degree. Strong verbal and written communication skills. Strong math, analytical, and technical aptitude. Ability to work independently and collaboratively.
Experience with:
Salesforce (CRM) D365 (ERP/MRP) Order management systems Proficiency with Microsoft Windows-based software. Authorization to work in the United States. Preferred Qualifications Manufacturing industry experience. Spanish bilingual skills. Commitment to continuous learning and product expertise. Adaptability and resourcefulness in a dynamic environment.
Core Competencies The ideal candidate:
Communicates effectively and follows through on commitments. Is results-oriented and deadline-driven. Pays close attention to detail. Prioritizes work efficiently. Solves problems and provides customer-focused solutions. Influences outcomes and collaborates across teams. Demonstrates accountability and integrity. Challenges the status quo to improve processes. Delivers exceptional service to key customers. Strives for excellence and continuous improvement. Physical Requirements Primarily desk-based work involving sitting, typing, and communicating. Occasional standing, walking, reaching, bending, or lifting up to 10 pounds. Requires close vision and the ability to focus on detailed work. What AMMEGA Offers Internal career advancement opportunities. On-the-job training. Educational support and continuous learning opportunities.
Benefits
- Dental Insurance