A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Sales and E-Commerce Associate Monday-Friday 8:00am-4:30pm
ABOUT US
: Since 1977, ExtraMile Brands is a premier manufacturer and distributor of interiors, parts and accessories for the automotive aftermarket. Our brands include 'Auto Accessories of America' (Since 1977), 'Corvette America' (Since 1977), 'Mr. Mustang' (Since 1975), Onyx Covers (Since 1983), 'Classic Fit Covers', 'Classic Car Dashes' and 'Mustang America'.
LOCATION
: Reedsville, PA 17084 SUPERVISION
RECEIVED
This position reports to the Sales & Service Manager
GENERAL DESCRIPTION OF WORK PERFORMED
This hybrid sales and E-Commerce position is a chance for the ideal candidate to join our sales team and be part of the world leader in Corvette and Muscle car parts. The candidate will be responsible for representing the company to current and potential customers by interacting with them in a professional and courteous manner and helping the customer with any needs they may have.
General Responsibilities:
Assist our E-Commerce team as needed with reviewing and releasing website orders, online marketplace/multi-vendor marketplace, orders and following up with customers' requests for information and help with Customer Service issues. Ensure a high level of customer service is provided in every customer-based interaction. Field orders from wholesale accounts and retail customers by providing the customer with the current prices and availability regarding the parts the customer wishes to order. Ensure third party platform customer satisfaction by tracking orders, answering any questions the customer may have once they receive the product, providing the customer with any product installation information, handling product returns (establishing credit or exchange in a timely manner), and allowing the customer to vent any frustrations they may have. Establish wholesale accounts by determining if first time callers are automotive related businesses. Miscellaneous duties such as working in our showroom with walk-in customers. Be willing and able to attend automotive car shows and events if requested. This could require out of town travel. Other duties as assigned by the Director of Sales, E-Commerce Supervisor and/or Sales Manager.
Qualifications & Skills:
High school diploma or Equivalent required. Experience working in automobile restoration or automotive parts industry preferable. An understanding of multi-vendor/online marketplace selling platforms, order processing, tracking number updating, and customer responses, multi-vendor/online marketplace experience highly desirable. Possess excellent communication skills (Written, Verbal and Listening), especially communicating via telephone. Ability to function in a multi-tasked and fast paced environment and prioritize time sensitive issues Good organizational skills and attention to detail. Must be familiar with Microsoft Outlook, Word, Excel, and experience with AS400 is desirable. Possess assertiveness and remain calm in stressful situations. Attention to detail.
PHYSICAL REQUIREMENTS
The Sales and E-Commerce Associate is subject to bending, squatting, pushing, lifting 30 pounds, crawling and working in otherwise awkward positions. The Sales & E-Commerce Associate must also manipulate his/her hands and wrists and sustain eyestrain for prolonged periods of time as this person is subject to many hours of utilizing computers.
WORK ENVIRONMENT AND HAZARDS
The Sales and E-Commerce Associate works in a well-lighted, temperature-controlled environment. The position is subject to repetitive motions of the fingers, hands, wrists and arms. The associate will work 40 hours per week and will be required to work four hours one Saturday morning per month.
Job Type:
Full-time Pay:
From $16.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to
