The Performance Group is looking for a Customer Service Specialist for the Landisville, PA facility of a global logistics company! We are looking for someone who will be routing materials, facilitation approvals, communicating with various departments and teams. Positions are temp-to-hire, and the company is eager to have quality candidates join their team!

Schedule:

1st shift

Pay Rate:

$21.50/hr

Responsibilities:

Participates as required in Start of Work Meetings as assigned Ability to understand various specifications required for each operational area and how each operational unit impacts each other to perform the necessary project/job Interfaces with internal customers to clarify project/job expectations and ensure consistent communications with all working team members/departments Creates detailed work instructions/business guidelines, etc. for all operational areas utilizing customer provided specifications following departmental processes Complete RMM when materials are required to go back into customer inventory Audits a variety of forms, to include but not limited to invoices, program metrics, data files, automated and manual reports as requested by our clients Plans daily, weekly and monthly requirements, instructions, timing for daily projects to effectively control cost and avoid delays in work processing Identifies requests outside of day-to-day activity that requires a change in process, program change, requires re-estimation, etc. and is escalated to Account Management Suggest process improvements as required, individually or through focus groups Escalates, answers questions, and supports the team in resolution of timing concerns, operational and/or procedural issues Follows up on project/job status with internal departments to ensure due dates and proper job requirements are implemented Maintain excellent customer service, strong telephone support and ability to answer or research answers Rectifying issues as they arise, facilitating a solution, and following up to confirm resolution Ensures a clean, organized and safe work environment Adheres to

GMP, GDP, HIPAA, Safety and Security Guidelines Qualifications:

2+ years of experience in a related industry Ability to manage multiple projects, due dates, and responsibilities Data entry experience Solid Computer Skills All Microsoft Office Products Web Navigation Requires 35 WPM typing skill Strong customer service orientation Ability to create timelines and identify program risks Excellent Communication Skills (verbal and written) Excellent Organizational/Time Management Skills Customer Service Skills Daily attendance, punctuality and availability are critical essential functions of the job Willingness to be inconvenienced for the customer Bachelor's Degree in Marketing or Business is a plus AFINDE