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Guthrie Enterprise

Transporter - Courtesy Services - Full Time

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Pennsylvania data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Make a difference with every patient you help move. As a Hospital Transporter, you'll play a vital role in the patient care journey by safely transporting patients throughout the hospital, ensuring they arrive where they need to be with comfort, dignity, and compassion. Recognized as a
Top Healthcare Employer:
Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well ‑ being , including: Best Places to Work 2025
  • Modern Healthcare America's Greatest Workplaces in Healthcare 2025, 2026
  • Newsweek America's Best-In-State Employers (PA) 2025
  • Forbes America's Best Employers for Healthcare Professionals 2025
  • Forbes America's Best Employers for Women 2025
Forbes Schedule & Coverage:
Full-Time, Day Shift, 10:30AM-7
PM Benefits That Matter:
Medical, Dental, Vision starting first of month after hire PTO starts Day 1 Voluntary 403(b) Retirement Plan with Employer Match
  • Plan for your future with Fidelity investment options Employee Assistance Program
  • Confidential support for personal and professional well-being Shift Differentials & Premiums
  • Earn more for evenings, nights, weekends, and float coverage Friendly, Inclusive Work Family
  • Be part of a team that feels like home
Position Summary:
Performs safe, timely and accurate internal transports of patients utilizing a variety of platforms. Assists clinical staff with transferring patients to/from wheelchairs, beds and stretchers as needed to facilitate transportation. Deliver equipment to/from patient care units, clinics and other designated areas as needed.
Education, License & Cert:
A high school diploma or GED is preferred for this position.
Licenses and Certifications:
CPR certification is required within 30 days of hire and must be renewed every 3 years.
Experience:
No experience required. 1 year of experience in a healthcare environment is preferred for this position.
Essential Functions:
1. Transport patients and equipment to/from designated areas of the hospital, ensuring safe movement and positive patient experience. 2. Transport patients with without complex needs via wheelchair, bed or stretcher using approved body mechanics and safe patient handling techniques. 3. Assist clinical staff in transferring/transporting patients with high acuity needs. 4. Transport clean equipment to/from patient care units, Central Processing, maintenance, storage rooms, BioMed or other departments as necessary. 5. Document all stages of transport in EPIC and ensure that accurate information is input into the system. 6. Act as a transport dispatcher by operating the vocera and EPIC systems, ensuring the timely and accurate dissemination of information to appropriate stakeholders. 7. Disinfect equipment after use and as needed. Demonstrate appropriate oxygen handling and storage. Identifies and reports equipment issues, including malfunction and repairs. Ensures hallways remain clear of equipment and clutter. 8. Assists with performance improvement projects and training of new staff members. 9. Communicates issues and needs of patients with clinical staff as needed. Provides CPR in emergent situations in the absence of clinical staff. Alerts telecommunications office of emergent situations to include medical and facility alerts. 10. Assists with transport of Clinics patients as needed to ensure optimal flow in both the hospital and associated medical office buildings.
Other Duties:
1. Ensure that proper lifting techniques are in use and that all policies pertaining to transport are followed. 2. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position. #LI-MD1