Job Title:

Service Advisor Second Shift 12:00 pm - 8: 30 pm

Company Overview:

About TransEdge:

At TransEdge Truck Centers, we pride ourselves on being a premier network of full-service dealerships dedicated to excellence in customer service. Our comprehensive suite of offerings includes the sale of new and pre-owned trucks, a full spectrum of parts and services, leasing and rental options, and financing solutions for medium to heavy-duty trucks. With six state-of-the-art facilities throughout Pennsylvania, TransEdge is the authorized dealer for industry-leading brands such as Mack Trucks, Volvo Trucks, Hino Trucks, and Crane Carrier Trucks. We are also at the forefront of innovation, providing training on the latest alternative fuel and electric propulsion technologies. Salary and Benefits Shift Time 12:00 pm to 8:30 pm Salary $55,000- $65,000 per year, all rates are subject to experience level and prerequisites Health insurance Dental insurance Vision insurance Life Insurance Accident Insurance Critical Illness Insurance Flexible Spending Account Short & Long Term Disability Paid time off Parental leave Referral program 401(k)

Job Summary:

The Service Advisor is responsible for interacting with customers and technicians in a professional manner, managing priorities, and ensuring that all customers needs are met. The candidate should be self-motivated and have excellent communication and computer skills. The Advisor will operate within the goals set by the Service Manager in the business plan each year. He/she must work with the Service Manager to strive for the growth of the department.

POSITION REQUIREMENTS

Functions and Responsibilities:

Possess a strong working knowledge of commercial medium/heavy duty truck service. Maintain excellent customer service ability and strong communication skills. Answer service calls and emails from customers. Receive incoming work orders and prioritize emergency/routine maintenance. Schedule shop work as efficiently as possible in accordance with dealership policy. Assign work to technician and follow up on job as needed. Hold technicians accountable for repair times, accuracy, and ongoing communication throughout the repair process to ensure timely completion and customer satisfaction. Work with the Service Manager to schedule Technicians into appropriate training programs. Communicate with the customer regarding status of his/her service request (ASIST) Follow the Uptime process from initial customer intake through final invoicing to ensure a consistent, efficient, and high-quality service experience Close work orders as they are completed and coordinate payment of services. Dispatch work/jobs to shop floor. Follow up with customers daily to ensure work order was completed to their satisfaction. Perform additional duties as required.

Education and Experience:

High School Diploma desired. 2+ years of service experience preferred. Procede experience preferred but not required. Must possess and use good interpersonal skills, be an initiative-taker, and interact well with co-workers in a positive and constructive manner. Solid time management and analytical skills are necessary. Strong computer skills highly desired Product and market knowledge a plus CDL is a plus.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Vision insurance

Shift:

8 hour shift Evening shift

Work Days:

Monday to

Friday Experience:

diesel engine: 1 year (Preferred) service advisor: 1 year (Preferred) Ability to

Commute:

Stroudsburg, PA 18360 (Required)

Work Location:

In person