A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Full-Time | Monday-Friday | Daylight Hours | No Nights or Weekends Build a Career Helping People Get the Care They Need
BLACKBURN'S
Physicians Pharmacy, Inc. is looking for a dependable, organized, and customer-focused professional to join our Customer Service team in Tarentum, PA . Our Customer Service Representatives play an important role in connecting patients, caregivers, healthcare professionals, and facilities with the medical equipment and supplies they need. Whether you're coordinating an order, answering a question, working through insurance requirements, or helping resolve an issue, your work directly contributes to the quality of service our customers receive. Healthcare experience is required. If you have strong customer service skills, enjoy solving problems, and are comfortable learning new processes, we'll provide the training and support to help you succeed. What You'll Be Doing As a Customer Service Representative, your responsibilities may include: Communicating with patients, caregivers, physician offices, healthcare facilities, and other customers by phone and email Receiving and processing orders for medical equipment and supplies Reviewing customer and insurance information for accuracy and completeness Coordinating prescriptions, authorizations, medical documentation, and other information needed to process orders Entering and maintaining accurate customer information within our computer systems Processing payments and assisting with customer account questions Following up on outstanding orders, documentation, or customer requests Working with internal departments to resolve issues and keep orders moving Providing timely, professional service when customers have questions or concerns Maintaining confidentiality and following company procedures and healthcare requirements Performing additional customer service and administrative responsibilities as needed What We're Looking For You may be a great fit if you: Have strong customer service and communication skills Have previous call center, high-volume phone, or customer support experience preferred Are comfortable handling a steady volume of incoming and outgoing calls while maintaining friendly, professional service Are organized and comfortable managing several priorities throughout the day Pay attention to details and take pride in getting things right Are comfortable communicating with patients, caregivers, healthcare professionals, and facilities Approach problems with patience and a willingness to find solutions Work well both independently and as part of a team Are dependable and willing to take ownership of your responsibilities Have basic computer skills and are comfortable learning new software and systems Experience in healthcare, durable medical equipment (DME), medical supplies, insurance verification, medical offices, pharmacy, or healthcare customer service is highly preferred. Why Join
BLACKBURN'S?
BLACKBURN'S is a growing durable medical equipment and pharmacy services provider focused on delivering quality service and support to the people and communities we serve. We offer employees stability, opportunities for professional growth, and a team-oriented work environment.
Pay:
$18.00 - $20.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance
