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Diesel Direct Inc

Customer Service Representative- Washington, PA

Pay: $20–$21/hr

Posted: 2 weeks ago

Location: Washington, PA (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/14/2026

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Based on Pennsylvania data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Customer Service Representative- Washington, PA Diesel Direct Inc - 3.0 Washington, PA Job Details Full-time $20 - $21 an hour 3 days ago Qualifications Computer operation Customer communication Customer relationship building Microsoft Outlook Word processing Managing clients in a customer support role Epicor ERP Customer engagement CRM system proficiency Full Job Description

CUSTOMER SERVICE REPRESENTATIVE

Position Summary:

The Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.

Roles & Responsibilities:

Customer Service Department:

Manage incoming calls, customer walk-ins, and the dynamics of the Diesel Direct front desk. Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing. Provide immediate response to customer related inquiries. Provide reports and other related sales support as required. Maintain scheduling for "Recurring Orders" Scanning of daily deliveries to "Billing" for processing Maintain hard copy file of all completed deliveries Responsible for ordering and maintaining office supplies. Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers. Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time. Comply with all company initiatives and policies. Perform other related duties as may be assigned from time to time.

Requirements:

A positive attitude Minimum 2 years' experience within a customer service environment Associate degree or related work experience. Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM. Solid organizational and ability to multi-task and to do so with a calm and professional manner. Excellent verbal and written communication skills. Ability to establish relationships and build credibility with customers.