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FF
First Federal Savings & Loan Association of Greene County
Customer Service Representative
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Service Representative
Washington, PA
23 Jul 2026
22768884
Summary
Washington, PA
In-Person
$2450.00 - $2450.00 per Month
1 Years Experience
High school graduate or equivalency certificate (GED)
No Commission
40.00 hours per week / Day, Evening, Weekend Shift / Full-Time
Description We are seeking a full-time Customer Service Representative for our Taylorstown office. If you enjoy working with both people and numbers, have cash handling experience, and thrive in customer service roles, we want to hear from you! The Customer Service Representative provides accurate, efficient, and friendly service to the customer, in accordance with Association policy and service standards. This includes, but is not limited to: Greet customer by name and develop a friendly, trusting rapport, consistently delivering exceptional customer service with a positive attitude.
Perform various banking transactions in accordance with all Association policies and procedures. This includes, but is not limited to:
Cash checks and receive cash and/or checks for deposit to checking and savings accounts, certificate of deposits, club accounts, IRA's mortgage payments, and home improvement/share loans.
Open Christmas club accounts, new accounts, and Certificate of Deposits.
Issue money orders and bank checks.
Process night deposits and other miscellaneous items.
Process withdrawals and redemption of US Savings Bonds.
Accept payment for other miscellaneous items.
Accept orders for checks, deposit slips and checkbook covers.
Verify endorsements, receive proper identification for cash back and issue proper receipts.
Identify counterfeit currency and other fraudulent activity.
Manage and balance individual cash drawer on daily basis.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Recognize customer needs and suggest appropriate services of the bank, referring customer to appropriate department.
Respond to customer inquiries and concerns in a professional and caring manner Full-Time Position offers: Health Insurance, including medical, dental, and vision care
Life Insurance, Short- & Long-Term Disability Insurance
401(k) Plan with employer match
Paid Time Off, including vacation, sick, and personal days
Bank-sponsored employee events, Paid Holidays, and other incentives
Monday-Friday schedule, with alternating Saturday hours.
Professional & friendly work environment First Federal Savings & Loan Association of Greene County is an Equal Opportunity Employer (EOE). Please go to www.ffgc.bank to apply Additional Details