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FT
Freedom Transit
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Service Representative — Freedom Transit Start your career with an organization that values long-term employees. Freedom Transit is hiring a Customer Service Representative to schedule rides, answer questions, and support the riders who count on us every day. If you're a people person who's good on the phone and comfortable with computers, we'd love to talk to you.
Schedule:
Full-time, Monday-Friday, daytime hoursPay:
Starting at $16.50/hour Why Work Here We offer one of the more complete benefit packages you'll find in customer service roles including:- Paid holidays and Paid Time Off (PTO)
- Medical insurance (individual or family) with a Health Reimbursement Account
- Dental and vision insurance (individual or family)
- Life and long-term disability insurance
- Pension
- Voluntary retirement savings plan What you'll do: Answer phone calls and handle walk-in customers Schedule trips using our computer system Answer questions about routes and services Process applications and determine eligibility Help resolve customer issues by phone or in person What you'll bring: Customer service experience Strong communication and listening skills Comfort using computers A reliable attendance record Ready to Apply?