Job Summary We are seeking an energetic and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for clients and visitors, providing exceptional support and ensuring smooth communication across various channels. Your proactive approach and organizational skills will help foster positive relationships with clients, streamline office operations, and enhance overall customer satisfaction. This paid position offers a fantastic opportunity to develop your administrative and customer service expertise in a fast-paced environment. Duties Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring clear communication and effective issue resolution Assist clients and visitors at the front desk, providing information, directions, and support as needed Manage appointment scheduling and calendar coordination using productivity software and calendar management tools Perform data entry tasks accurately into spreadsheets and client management systems such as QuickBooks or similar accounting software Support office management activities including filing, proofreading documents, maintaining office supplies, and organizing files Respond promptly to customer inquiries via phone, email, or in person, delivering exceptional customer support with positive phone etiquette Maintain organized records of client interactions, appointments, and office correspondence to ensure efficient workflow Requirements Proven experience in office management or administrative roles with strong clerical skills and familiarity with Microsoft Office Suite (Word, Excel, Outlook) Excellent computer literacy including data entry, spreadsheet management, and proficiency with productivity software Strong organizational skills with the ability to multitask effectively in a fast-paced environment Exceptional communication skills both verbally and in writing; bilingual abilities are a plus for serving diverse clients Prior experience with front desk duties, customer service, or personal assistant responsibilities highly preferred Knowledge of QuickBooks or similar financial software is advantageous but not mandatory Ability to manage time efficiently while maintaining attention to detail; proofread documents thoroughly before submission Technical proficiency in handling multi-line phone systems and office equipment; familiarity with calendar management tools is essential Join us to be part of a vibrant team dedicated to delivering outstanding service while growing your professional skills!

Pay:

$15.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person