Quick Lane Express Service Advisor Shults Ford - Harmarville, PA Full-Time | Career Growth Opportunity | High-Volume Service Department Build Your Automotive Career with Shults Ford! Shults Ford is looking for a motivated, customer-focused Quick Lane Express Service Advisor to join our growing service team at our Harmarville location . This is an excellent opportunity for someone looking to build a long-term career in the automotive industry . Whether you have previous Quick Lane, quick-lube, automotive service, sales, or customer service experience, we provide the training and support you need to succeed. If you enjoy working with people, have a strong work ethic, and thrive in a fast-paced environment, we want to hear from you! Why Join Shults Ford? Competitive compensation Career advancement opportunities Paid training and professional development 401(k) with company participation Medical, Dental, and Vision Insurance Life Insurance Paid Time Off Paid Birthday Off Employee vehicle purchase and discount programs State-of-the-art facility Supportive management team High-volume, fast-paced service department Community involvement and team events Opportunity to build a long-term automotive career Responsibilities Greet customers promptly and professionally Provide an exceptional customer experience from check-in through vehicle delivery Identify customer maintenance and service needs Recommend appropriate maintenance and repair services Prepare accurate estimates and communicate pricing clearly Keep customers informed regarding repair progress, completion times, and additional recommendations Answer incoming phone calls and assist customers with service-related questions Explain maintenance schedules, warranties, and recommended services Communicate customer concerns accurately to technicians Coordinate closely with technicians to maintain an efficient workflow Help ensure technician schedules remain productive and fully utilized Maintain CSI (Customer Satisfaction Index) scores at or above dealership standards Utilize dealership scheduling and service systems effectively Build strong, lasting relationships with customers Work collaboratively with technicians, service staff, and management Maintain a clean, organized, and professional work environment Perform other duties as assigned Qualifications Previous experience in Quick Lube, Quick Lane, automotive service, or a dealership service department preferred Experience with Jiffy Lube, Valvoline, Pep Boys, or similar automotive service businesses is a plus Customer service or automotive sales experience preferred Strong verbal and written communication skills Excellent organization and time-management skills Ability to multitask in a fast-paced environment Professional appearance and positive attitude Strong commitment to customer satisfaction Self-motivated and able to work independently Team-oriented with strong interpersonal skills Leadership potential and desire for career advancement Must be available to work Tuesday through Saturday Valid driver's license with a clean driving record Ideal Backgrounds This position may be a great fit for candidates with experience as: Quick Lube Advisor Quick Lane Advisor Service Advisor Assistant Automotive Customer Service Representative Jiffy Lube or Valvoline Team Member Pep Boys Team Member Automotive Service Advisor Service Lane Advisor Automotive Sales Professional Customer Service Representative About Shults Ford Harmarville Shults Ford Harmarville is committed to providing an exceptional customer experience while giving our employees the training, tools, and opportunities they need to succeed. Our Harmarville location offers a modern, state-of-the-art facility, a busy service environment, supportive leadership, and opportunities for career advancement . Whether you're an experienced automotive professional or looking to take the next step from quick-lube or customer service into a dealership environment, Shults Ford provides the opportunity to learn, grow, and build a rewarding automotive career. Apply Today Bring your customer service skills, positive attitude, and desire to succeed to Shults Ford Harmarville . Shults Ford is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law. #shultsfordjobs

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Days:

Monday to Friday Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

In person