Insight Global Keyword Location Search view all jobs Bilingual (Spanish) Hybrid Customer Service Representative Rancho Cordova, CA Posted 2 days ago Apply Now Job Description Basic Function A client of Insight Global is seeking strong communicators to join their call center as Customer Service Representative responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers with questions related to insurance products and services. Essential Responsibilities and Principal Accountabilities

• Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.
• Resolves customer inquiries or escalates to the appropriate department.
• Provides clear and concise information to customers.
• Maintains accurate and detailed records of customer interactions.
• Adheres to quality standards and procedures to ensure consistent service.
• Provides feedback on services based on customer input.
• Utilizes the department's policy and procedure manual as appropriate.
• Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.
• Strives for customer satisfaction and remains polite and courteous under all circumstances.
• Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution. Skills and Requirements
• 1+ year of call center, contact center, customer support, member services, or phone-based customer service experience preferred
• 1 year of customer service experience (retail, restaurant, office work, etc.) required

STRONG PROBLEM SOLVING, COMMUNICATION, & CRITICAL THINKING

skills

• Ability to navigate multiple systems while speaking with customers
• Comfortable working in a metric-driven contact center environment
• Strong active listening and empathy skills
• Detail-oriented with accurate documentation habits
• Comfortable handling high call volumes throughout the day (40 calls)
• Typing proficiency and strong computer skills
• Desire to build a long-term career in insurance and customer service We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com. Apply Now Active Filters Bilingual (Spanish) Hy... Rancho Cordova, CA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site. To find out more, read our privacy policy Accept Cookies Decline Cookies