ADAS Customer Support Technician

Company:

Mobile Auto Solutions Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that's built for your success? Apply today.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. This position is not remote and requires consistent, in-person attendance to perform all essential job functions. ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position — it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction. This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer's vehicle calibrated and back on the road safely. Key Job Responsibilities Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice. Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth. Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully. Other duties as assigned Education and/or Experience Required High School diploma or GED required 1 to 3 years working in a technical field or technical call center environment required Required Skills/Abilities Strong PC skills including proficiency in Microsoft or Google environments Superior customer service skills required Ability to read and learn OEM service information and procedures Strong problem-solving capabilities required Ability to communicate effectively both verbally and in writing with customers required Ability to multi-task required Automotive experience or Automotive education experience preferred Other Requirements Must be able to hear on a telephone and at times with others speaking Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success MAS offers the comprehensive benefits you expect from an industry leader, including: Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Voluntary Daily Pay option available

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$24.50 - $30 / Hourly #MASSJ