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E
Entegee
Administrative - Customer Service Representative
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Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Administrative - Customer Service Representative Entegee - 3.7 Shoreview, MN Job Details Full-time | Contract $20 - $21 an hour 1 day ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance Life insurance Qualifications Active listening High school diploma or GED Attention to detail Phone triage Associate's degree Full Job Description Job Summary We are seeking a Customer Service Representative II to serve as the first point of contact in a 24/7 call center supporting healthcare professionals, patients, and field sales representatives. This role facilitates communication between external customers and the sales force, triaging incoming calls and routing messages to the appropriate internal personnel. This is a hybrid, 12-month contract position with 3 days onsite per week, and full remote flexibility is available for shifts starting at 12pm or later. Training runs approximately 3-4 months, beginning with 4 weeks of hybrid training M-F 8:00am-4:30pm, followed by 3 weeks of virtual training 12:00pm-8:00pm. The permanent shift is Tuesday-Saturday, estimated 9:00am-5:00pm. No drug screening required. Growth opportunities into other departments and tuition reimbursement are available upon conversion. Responsibilities Triage and respond to external customer and sales representative calls through dedicated support lines Handle a volume of 60-80 calls per day as the first point of contact Send messages from internal and external customers to the field sales force via pager, cell phone, and home phone Escalate and close pages via backups as required Maintain a professional presence in all situations, asking for and providing information per established procedures Build quality into all aspects of work by maintaining compliance with all quality requirements Requirements High School Diploma or GED required 1 year of experience with an Associate of Arts degree/diploma, or an equivalent combination of education and work experience Strong verbal communication and active listening skills Ability to work in a high-volume, fast-paced call center environment Availability to work a Tuesday-Saturday schedule following training Attention to detail and ability to follow documented procedures #GRPB Equal Opportunity Employer/Veterans/Disabled. Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.