A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Cambridge, MA Job Details Full-time $28.66 - $38.50 an hour 10 hours ago Qualifications Confidential information handling Spreadsheets Research Regulatory legal research High school diploma or GED Educational compliance and regulation understanding Productivity software Financial compliance Full Job Description Working at MIT offers opportunities that just aren't found anywhere else , including generous and unique benefits that help to ensure that MIT employees are healthy, supported, and enjoy a fulfilling work/life balance. We welcome people from all walks of life to bring their talent, ideas, and experience to our community. We strongly encourage applications from individuals from all identities and backgrounds - like yours. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity. MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation. Advisor for
Student Accounts and Customer Service Job Number:
25556
Functional Area:
Customer Relations/Service Department:
Student Financial Services School Area:
Chancellor's Pay Range Minimum:
$28.66
Pay Range Maximum:
$38.50
Employment Type:
Full-time (Hybrid)
Employment Category:
Non-Exempt Visa Sponsorship Available:
No Schedule:
Pay Grade:
6 Posting Description
ADVISOR FOR STUDENT ACCOUNTS AND CUSTOMER SERVICE
, Student Financial Services , will be responsible for Caseload Management & Counseling (50%): Manage an assigned caseload of roughly 4,000 students, providing integrated counseling and support for student accounts and financial matters. Act as the primary point of contact across multiple channels, including in-person, Zoom, and email, to resolve inquiries and support Institute goals for student retention; Account Auditing & Resolution (25%): Independently research and resolve complex student account discrepancies. Verify the accuracy of credit balances, authorize fee reversals, and process refunds in strict compliance with federal, state, and institutional regulations; Systems Knowledge & Strategic Support (25%): Maintain expert proficiency in MIT's financial infrastructure (Banner, Odyssey, TransferMate) while ensuring FERPA compliance. Collaborate with campus partners and represent SFS at community events to provide comprehensive financial education. Job Requirements
REQUIRED
: a minimum of five years of related experience, preferably within a university, student accounting, or financial aid setting; a high school diploma or equivalent; demonstrated exceptional research and analytical skills, with the ability to interpret and apply complex institutional, federal, and state regulations; superior interpersonal, negotiation, and presentation skills; a high level of personal integrity and discretion when handling confidential financial and medical information; advanced in Microsoft Office Suite (particularly Excel); committed to mastering new software; a flexible, patient demeanor; and the ability to manage a high-volume workload in a fast-paced, deadline-oriented environment.
